Delivery & Returns
At Temple of Vitality, we are dedicated to offering you a great service. If you have any questions regarding your delivery or returns, please send us an email or via our contact form.
Deliveries
General Information
Once your order has been placed, we will send you a confirmation email. We aim to process orders placed before 1PM the same day. To avoid disappointment during busier times of the year, please place urgent orders as early as possible in the day to ensure we are able to process your order swiftly.
Please note that orders placed after 1PM on Fridays and over the weekend will be processed on the following Monday, as our warehouse does not despatch orders over the weekend, nor on public holidays.
Shipping Methods
You are able to order our products products anywhere in the UK with the delivery methods as listed below (including Northern Ireland and Channel Islands). We do not charge any VAT currently on our orders.
Royal Mail Tracked 48
Price: £2.99 (Free for orders over £30)
Delivery Speed: 2-3 working days from despatch
Royal Mail Tracked 24
Delivery Fee: £4.99
Delivery Speed: Next working day from despatch
FedEx Next Day Delivery
Delivery Fee: £7.90
Delivery Speed: Next working day from despatch
Subscriptions
Royal Mail Tracked 48 (Free for subscriptions over £30)
Please bear in mind that Royal Mail Tracked 24 does not guarantee a 24h delivery from ordering, but rather that Royal Mail aims to deliver the parcel the next working day from receiving the order from us.
Returns
To be eligible for a return or exchange, all products must be in original packaging, unused and sealed, in perfect condition.
If you would like to return an item you have ordered from us, you can do this within 30 days of upon receiving the products. Only products that have not been used or opened, and which are in good condition can be returned. We are unable to accept returns for products that have been opened or used due to the nature of the products, or for ones that arrive in poor condition.
Returns must be received within 14 working days of the return request being approved. If an item is not returned within this time frame, we will no longer be able to accept it. Please ensure your returned items are packaged securely.
Please allow up to 5 working days for us to check the returned item(s), and issue a refund or send a replacement where applicable.
Returns Process
In order to organise a return, send us an email notifying us that you wish to return an item, and providing more information about your order such as the order number and the item(s) to return to help us process your return swiftly.
Any unsolicited or unauthorised returns sent to us will be disposed of.
Exchanges
If you ordered the wrong product, we can exchange it as long as it is safely returned to us unopened and unused within 30 days of receipt. Please contact customer services first via email and request an exchange.
Disclaimer
Temple of Vitality reserves the right to change our returns conditions without notice. We also reserve the right to refuse items returned to us which do not fulfil the requirements stated above, or if the correct return process has not been followed.